Privacy Policy

1. Information We Collect

We may collect personal information when you:

• Visit our website
• Submit a service request or inquiry
• Communicate with us via email, phone, or SMS
• Schedule appointments or services

Types of personal information may include:

• Name
• Email address
• Phone number (including mobile number)
• Service-related details and correspondence

2. SMS Communication

By providing your phone number, you agree to receive SMS messages from us related to:

• Service confirmations or reminders
• Support interactions for First Call Resolution (FCR)
• Scheduling updates
• Post-service follow-ups or customer satisfaction requests

Message Frequency: Varies based on your service needs.
Message/Data Rates: May apply according to your mobile provider.
Opt-Out: You can opt out at any time by replying “STOP.” For help, reply “HELP” or contact us at [insert email or phone].

3. How We Use Your Information

We use the information we collect to:

• Deliver services and respond to inquiries
• Provide customer support and achieve First Call Resolution (FCR)
• Improve user experience and service efficiency
• Send important updates, reminders, and feedback surveys

4. Data Security

We implement appropriate technical and organizational safeguards to protect your data from unauthorized access, misuse, or disclosure. All SMS communications are managed securely via RingCentral, which is compliant with industry data protection standards.

5. Sharing Your Information

We do not sell, rent, or share our personal information with third parties except:

• To authorized service providers working on our behalf under strict confidentiality
• As required by law or legal process

6. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access or correct your personal data
• Request deletion of your data
• Opt out of communication
• Lodge a complaint with a supervisory authority

Contact Information

If you have any questions or requests regarding our policies or terms, please contact:

 

Palo Alto LiveScan
support@paloaltolivescan.com
(650) 999-3911